Privacy Policy

LAST UPDATED: May 2019 

Who We Are

Rowena Henrichs is the owner, operator and licensor of the website at crateguide.com  (“Website”). Your rights to use the Website are set out in these Terms of Service and our Privacy Policy(“Terms of Service” “Privacy Policy”).
Our Terms of Service and our Privacy Policy are collectively referred to as the Website Agreement (“Agreement”).

At  crateguide.com, we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that we are not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure. 
We take your privacy seriously and take measures to provide all visitors and users of the Website with a safe and secure environment.

Anti-Spam Policy

We fully support and obey with the requirements of the CAN-SPAM Act of 2003. Email messages sent by Rowena Henrichs have an ‘unsubscribe’ button and will not have offensive/abusive/deceptive/false subject lines and information.

Cookies

The Website may set and access  cookies on your computer.  Cookies are used to provide our system with the basic information to provide the services you are requesting. Cookies can be cleared at any time from your internet browser settings.

Google Analytics

When someone visits the Website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various parts of the site and interactions with the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website.

Website Comments

When someone visits the Website, there may be an ability to submit comments on particular articles or pages.  When comments are submitted, you are entitled to use aliases or information that completely hides your identity. When a comment is submitted, the relevant details (name, email, website) that you provide are stored.  These details are stored so that we can display your comment back to you, and to anyone viewing the comment sections on the site. We do not verify information entered nor do we require verification.

Media

If you upload images to the Website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the Website can download and extract any location data from images on the Website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Third Parties

There may be some circumstances where your IP address, geographic location, and other browser related details may be shared with third party companies.  We may share your above mentioned data with third party companies from time to time.


How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
•To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
•To improve our website in order to better serve you.
•To allow us to better service you in responding to your customer service requests.
•To administer a contest, promotion, survey or other site feature.
•To quickly process your transactions.
•To ask for ratings and reviews of services or products
•To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
•We use vulnerability scanning and/or scanning to PCI standards.
•An external PCI compliant payment gateway handles all Credit Card transactions.
•We use regular Malware Scanning.

Rowena Henrichs will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email.
Rowena Henrichs may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas.
For site security purposes and to ensure that this service remains available to all users, Rowena Henrichs uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Who we share your data with, How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this Website or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.


Where we send your data

Visitor comments will be checked through an automated spam detection service.


According to CalOPPA, we agree to the following:

Once this privacy policy is created, we will add a link to it on our footer. Our Privacy Policy link includes the word ‘Privacy’.
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.


Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action. Should a data breach occur: We will notify you via email or text Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


Disclaimer and Limitation of Liability

Rowena Henrichs makes no representations, warranties, or assurances as to the accuracy, currency or completeness of the content contained on this website or any sites linked to this site.
All the materials on this site are provided “as is” without any express or implied warranty of any kind, including warranties of merchantability, noninfringement of intellectual property or fitness for any particular purpose. In no event shall Rowena Henrichs or its agents or associates be liable for any damages whatsoever (including, without limitation, damages for loss of profits, business interruption, loss of information, injury or death) arising out of the use of or inability to use the materials, even if has been advised of the possibility of such loss or damages.


Online Privacy Policy

This online privacy policy applies to information collected through our website and client portal and not to information collected offline.


Your Consent

By using our site you consent to this privacy policy.

Changes to Our Privacy Policy

We may make changes to our Privacy Policy in the future, however, the most current version of the policy will govern our processing of your personal data and will always be available to you.
If we make a change to this policy that, in our sole discretion, is material, we will notify you by an update or email, where possible. By continuing to access or use our services, you agree to be bound to the terms of our Privacy Policy.

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. 
Email your request to  rowena@crateguide.com and we will work with you to remove any of your personal data we may have.
If you have any questions or comments about this Agreement, including our Terms of Service and Privacy Policy, please contact us by email.
Rowena Henrichs will endeavour to reply to all communications within 48 hrs (during office hours).